Capgemini Job Openings For Freshers/Exp – www.capgemini.com

Capgemini Job Openings For Freshers/Exp Candidates For Service Desk Analyst Positions in Noida Locations. Interested and Eligible Candidates Apply Link Below Mentioned. Further Details Like Total no of Vacancies, Education Qualification,Experience Details, Location of Job and Detailed Description of Job is Given Below.

Capgemini Job Openings For Freshers/Exp

Company Name : Capgemini Capgemini Job Openings

Designation : Service Desk Analyst

No Of Positions : Multiple Posts

Qualification : Any Graduates

Experience : 1 – 2 Years

Location : Noida

Salary : Rs 3,50,000 – 4,00,000/- P.A.

Company Profile :

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.

Job Description:

  • Candidate should have an exposure to both call handling and Incident Management
  • Candidate should have very good knowledge of technical helpdesk support functions and should be open to a 24*7 work environment.
  • Should be good in taking initiatives and responsible enough to handle pressure
  • Must have experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication & presentation skills, inter-personal skills
  • Should have wide exposure in customer & client interaction
  • Must possess Problem Solving and Analytical Ability
  • Must have knowledge on first point of internal escalation for service desk executives
  • Must act as an SME from a technical and process perspective and assist SD executives when they get stuck on a call need SME support
  • Must provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
  • Activities must be associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Should also provide accelerated response to the executive users within the customer organization
  • Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
  • Must have knowledge on installation and troubleshooting of Windows
  • Should have knowledge on installation of hardware components of desktop
  • Should understand Forge Rock’s Identity and Access Management architecture

Apply Mode : Online

Last Date to Apply : On May 2018

Apply Here

Offcial Websitewww.capgemini.com

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