Dell Walkin Drive For Freshers/Exp Candidates For Associate/Senior Associate (Technical) Positions in Gurgaon Location. Interested and Eligible Candidates attend walk-in interview on Given Dates. Further Details Like Total no of Vacancies, Education Qualification, Experience Details, Location of Job and Detailed Description of Job is Given Below…
Dell Walkin Drive For Freshers/Exp
Company Name : Dell
No Of openings : Multiple
Designation : Associate/Senior Associate (Technical)
Qualification : Any Graduates
Experience : 0 – 3 Years
Location : Gurgaon
Salary : Rs 3,25,000 – 5,00,000 P.A
Company Profile :
Dell (stylized as DELL) is an American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Eponymously named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide.
Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its “build-to-order” or “configure to order” approach to manufacturing—delivering individual PCs configured to customer specifications. Dell was a pure hardware vendor for much of its existence, but with the acquisition in 2009 of Perot Systems, Dell entered the market for IT services. The company has since made additional acquisitions in storage and networking systems, with the aim of expanding their portfolio from offering computers only to delivering complete solutions for enterprise customers.
Job Description :
Role Responsibilities :
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for OOW, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- Freshers must be graduates.
- Undergrad with 1 year of International Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Technical Qualification
Apply Mode : Walk In
Walk In Date : 9th April to 10th April 2018
Walk In Time : 12:00 PM – 03:00 PM
Interview Venue Details :
If interested Kindly walk-in to the below mentioned address
Dell International Services,
Vipul tech Square, Opp Central Park,
Sector Road, Sector-43, Gurgaon – 122002
Official Website : www.dell.com
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